internet grievance system
1. What is the Internet Grievance System (IGS)?
A. The IGS is the custom built web-based grievance tracking and management software for the AFSCME DC 37. It is 100% web-based and the end-users do not have to install any software to access their EGS. All user access and updates are deployed via the Internet.
2. What is the requirement for my computer or local's computer for the EGS?
A. A device with Internet Access (i.e. computer, smartphone, or tablet).
3. What do you mean by Administrator and how many levels of access does the IGS have?
A. The Administrator is an individual(s) at your division that has initial control of the system in terms of setting up new users and introducing the EGS to users. There are 4 levels of access built into your EGS (Admins, Office Admins, Grievance Reps, and Read-Only Users).
4. How is our local's data secured and backed up?
A. Your EGS data is secured via SSL encryption similar to your online bank account. All data is on a continues back-up rotation which means a virtual mirror duplicates your system continuously via the "cloud". You do not have to back up data locally with your grievance data secured via the web.
5. Will each local's user name and password be auto generated?
A. No, each administrator will be given a User ID which he/she can then login and reset and set up their own password. Next, that admin will give each user a User ID and each user will have complete autonomy to set up his/her own unique password.
6. How can I train my officers and reps on how to use the EGS?
A. Within the system, there is a menu option entitled "EGS User Guide". Please use that as your reference for training. Also, there are video tutorials available for training and they will be released onto the this site as they are complete. Custom online training with IGS support can also be scheduled for your staff.
7. How many administrators can each local have?
A. It is advised that each local have only 1-2 Administrators to oversee the system. However, each local can have multiple admins.
8. Is there a maximum storage space for locals?
A. No. There is no maximum storage capacity limit for your IGS data and documents. You may store as much as you need to store.
9. Can a member log in to view his or her own grievance?
A. No. The members do not have access at this time to IGS. They will need to contact their Grievance Rep and/or Administrator to stay up to speed with their grievance.
10. How do I add a new grievance?
A. Login to IGS. On the left navigation menu, under Grievance, click Add. Follow the steps. It is really that simple. Always remember to click Save!
11. How do I use the search feature of the EGS?
A. Your EGS search feature is really important. It will help you find current cases you are working on and it helps you run reports to Export to Excel. To use search, under Grievance on the left navigation menu, click Search, complete any combination of the search criteria, click Find.
12. How do I attach a document into a grievance file?
A. Once you open a grievance using the search feature, or create a new grievance, you will see a menu option on the left of your screen titled "Documents". Click that menu option and simply attach all documents directly from the computer you are working on. This includes all your scanned documents, PDF, Word, Excel or any other major file type. It works very similar to attaching documents when you email. You simply search, find, and upload.
13. How do I Email any and all documents and grievances?
A. Once you have a grievance open, on the left navigation menu, click "Email Documents". Complete the required fields of the email including setting the date to send. At the bottom of the email screen, you will select the documents you want to send. You can either Select All, or simply place a check mark next to only those documents you need to send.
14. How do I confirm the delivery of an Email grievance?
A. It is always a good idea to first send the docs to yourself or the local union on every email that is sent from the system, and then forward from your email. Also, there is an Emails Report built into EGS. The Admins can view the Emails Report, to see all emails that were sent and the exact date/time they were sent from the EGS.
15. Is there a limit to how much one can write in the "Grievance" field on the online form?
A. No, there is no limit as to how much you can write.